At Lilac Elegance, we are committed to delivering your orders safely, promptly, and with the utmost care. Please read our delivery policy to understand how we handle your purchases from our boutique to your doorstep.

Order Processing Time

• All orders are processed within 1-3 business days after payment confirmation.

• Custom or made-to-order items may require additional processing time, which will be communicated at the time of purchase.

Shipping Methods and Timeframes

• We offer standard and express shipping options to cater to your needs.

• Delivery times depend on your location and chosen shipping method:

  • Standard Shipping: 5-7 business days

  • Express Shipping: 2-3 business days

• Please note that delivery times may vary during peak seasons or due to unforeseen circumstances beyond our control.

Shipping Charges

• Shipping fees are calculated at checkout based on your delivery address and selected shipping method.

• Free shipping offers may apply to orders exceeding a minimum purchase amount, as specified on our website.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking details.

• You can track your shipment online to stay updated on its status.

Delivery Address

• Please ensure your delivery address is accurate and complete to avoid delays or failed deliveries.

• We are not responsible for orders lost or delayed due to incorrect or incomplete address information.

International Shipping

• Currently, we ship to [specify countries or “select international destinations”].

• International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Failed Delivery Attempts

• If delivery attempts fail, your order may be returned to us.

• We will contact you to arrange re-delivery or pickup, and additional shipping charges may apply.

Damaged or Lost Items

• If your order arrives damaged or is lost in transit, please contact our customer service within 7 days of delivery.

• We will work with the courier to resolve the issue and ensure you receive your items or a suitable replacement.

Thank you for choosing Lilac Elegance. We strive to make your shopping experience seamless and enjoyable from start to finish. For any questions about your order or delivery, please contact us at [your contact info].